Returns & Refunds

At Laura James, we want you to love your home; if you are not completely satisfied with your purchase, you can return your items within 30 days of delivery in their original packaging. Please ensure all furniture remains unassembled to qualify for a full refund.

Return Process

• 1.
  Initiate Your Return

  Contact our customer service team with your order number and reason for return to receive your unique return authorization.

• 2.
  Prepare Your Item

  Carefully repackage your items in their original boxes, ensuring all components and hardware are included and secured for transit.

• 3.
  Schedule Collection

  Once approved, we will help you arrange a convenient collection via our specialized furniture couriers or provide instructions for smaller parcel returns.

• 4.
  Receive Your Refund

  After our warehouse team inspects the returned goods, your refund will be processed back to your original payment method within 5-10 business days.